Showing information for customers in the United Kingdom. Shopping from Pakistan? Change your country at the top of the page.
Welcome to the Jamu Studio Help Centre. We've answered our most frequently asked questions below. If you need further assistance, please get in touch.
Email: info@jamustudio.com
Orders
How do I place an order?
Simply add your selected items to your basket and proceed to checkout. Once your order has been placed, you'll receive an order confirmation email.
Can I amend or cancel my order?
If your order has not yet been dispatched, we'll do our best to accommodate any changes. Please contact us as soon as possible.
I haven't received my order confirmation.
Please check your spam or junk folder. If you still can't locate your confirmation, contact us and we'll be happy to help.
Delivery
How long will delivery take?
Orders are typically processed within 3-5 business days.
Estimated delivery times:
- UK standard delivery: £4.99, 2-4 business days (free on orders of £75 or more)
- UK express delivery: £6.99, 1-2 business days
Delivery times are estimates and may vary during busy periods.
Do you offer international shipping?
Yes, selected international destinations may be available. Shipping rates and delivery estimates will be provided at checkout.
How can I track my order?
Tracking details will be sent by email once your order has been dispatched.
Returns & Refunds
What is your returns policy?
UK customers have the right to return most items within 14 days of receiving their order.
Items must be:
- Unused
- Unworn
- In their original condition
- Returned with original packaging where possible
How do I return an item?
Please contact us at info@jamustudio.com with your order number, and we'll provide return instructions.
How long do refunds take?
Approved refunds are typically processed within 5-10 business days after we receive and inspect the returned item.
What if my order arrives damaged or faulty?
Please contact us as soon as you can with photographs of the issue. Within 30 days of delivery you're entitled to a full refund, and we'll also work with you to arrange a replacement, exchange, repair, or refund where appropriate.
Handmade Products
Why is my item slightly different from the photograph?
Many Jamu Studio pieces are handcrafted in small batches.
Minor variations in colour, texture, embellishment placement, and finish are natural characteristics of handmade products and make each item unique.
Is every piece handmade?
Most Jamu Studio products are either handcrafted or hand-finished, ensuring every piece reflects our commitment to craftsmanship and quality.
Personalised Orders
Do you offer personalised products?
Yes, selected products may be customised. Please refer to individual product pages for available options.
Can personalised items be returned?
Personalised or custom-made products cannot usually be returned unless they are damaged, faulty, or incorrectly supplied.
Can I make changes to a personalised order?
If production has not yet started, we'll do our best to accommodate any changes.
Product Care
How should I care for my accessories?
To keep your pieces looking their best:
- Store them in a jewellery pouch or box
- Avoid direct contact with water, perfumes, and lotions
- Remove before swimming, showering, or exercising
- Handle embellished items carefully
Will my jewellery tarnish?
The lifespan of your accessories will depend on wear and care. Following our care instructions will help preserve their appearance for as long as possible.
Payments
What payment methods do you accept?
We accept major debit and credit cards, Apple Pay, Google Pay, PayPal, and other payment methods displayed at checkout.
Is my payment information secure?
Yes. All transactions are securely processed through trusted payment providers. Jamu Studio does not store your payment card details.
Contact Us
Need further assistance?
Email: info@jamustudio.com
Our customer care team aims to respond within 1-2 business days.
Showing information for customers in Pakistan. Shopping from the UK? Change your country at the top of the page.
Welcome to the Jamu Studio Help Centre. If you can't find the answer you're looking for, we're always happy to help.
Email: info@jamustudio.com · Instagram: @jamustudio
Orders
How do I place an order?
Browse our collection, add your chosen items to your cart, and proceed to checkout. Once your order is placed, you'll receive an order confirmation via email or SMS.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.
I haven't received an order confirmation.
Please check your spam or junk folder first. If you still can't locate it, contact us and we'll be happy to assist.
Shipping & Delivery
How long does delivery take?
Orders are usually processed within 3-7 business days.
Estimated delivery times:
- Karachi, Lahore & Islamabad: 2-4 business days
- Other cities within Pakistan: 3-7 business days
- Delivery costs Rs 250, and is free on orders of Rs 15,000 or more
Delivery times may vary during sale periods, public holidays, or due to courier delays.
How can I track my order?
Once your order has been dispatched, we'll provide tracking details where available.
What if my parcel is delayed?
Occasionally courier delays may occur. If your order has not arrived within the expected timeframe, please contact us with your order number.
Returns & Exchanges
What is your return policy?
We accept returns or exchanges for items that arrive damaged, faulty, or incorrect.
Requests must be made within 7 days of receiving your order.
Can I return an item if I change my mind?
Due to the handmade and made-to-order nature of many of our products, we do not currently offer returns for change of mind.
How do I request an exchange?
Please email us with:
- Your order number
- Description of the issue
- Clear photographs of the item
Our team will review your request and advise on the next steps.
Handmade Products
Why does my item look slightly different from the photographs?
Many Jamu Studio products are handmade in small batches.
Variations in:
- Colours
- Bead placement
- Embroidery
- Pattern details
- Finishing touches
are part of the beauty of handcrafted products and should not be considered defects.
Are all Jamu Studio pieces handmade?
Most of our products are handcrafted or hand-finished, which means every piece has its own unique character.
Custom & Personalised Orders
Do you offer personalised products?
Yes, selected products can be customised. Details will be listed on the individual product page.
Can I return a personalised item?
Personalised and made-to-order products cannot usually be returned or exchanged unless they arrive damaged or faulty.
Can I make changes after placing a custom order?
If production has not yet begun, we may be able to make changes. Please contact us as soon as possible.
Product Care
How should I care for my accessories?
To help preserve your pieces:
- Store in a cool, dry place
- Avoid contact with water and perfumes
- Remove jewellery before bathing or exercising
- Handle embellished items with care
Will handmade pieces show wear over time?
Like all accessories, natural wear and tear may occur over time. Following our care instructions will help prolong the life of your pieces.
Payments
What payment methods do you accept?
We accept the payment methods shown at checkout, including debit cards, credit cards, bank transfers, and cash on delivery where available.
Is my payment information secure?
Yes. All payments are processed through secure payment providers and we do not store your card details.
Contact Us
Still have a question?
Email: info@jamustudio.com
We aim to respond to all enquiries within 1-2 business days.