Shipping policy

Shipping & Returns (Pakistan)

At Jamu Studio, every order is thoughtfully handcrafted and carefully packaged. Many of our pieces are made in small batches, with attention to detail and craftsmanship at every stage.

 

 

Shipping

Order Processing

Orders are typically processed within 3–7 business days.

During collection launches, promotional periods, or busy seasons, processing times may be slightly longer. If there is a significant delay, we will do our best to keep you updated.

Delivery Within Pakistan

Once dispatched, estimated delivery times are: 3–7 business days

Please note that delivery times are estimates and may occasionally vary due to courier delays, public holidays, weather conditions, or circumstances beyond our control.

Order Tracking

Tracking details will be shared once your order has been dispatched, where available.

Delivery Information

Please ensure that all shipping information is accurate at the time of purchase.

Jamu Studio cannot be held responsible for delays or unsuccessful deliveries resulting from:

  • Incorrect delivery information

  • Recipient unavailability

  • Failed delivery attempts

  • Courier-related delays beyond our control

If an order is returned to us due to incorrect delivery information or repeated failed delivery attempts, additional shipping charges may apply before the parcel can be resent.

 

 

Returns & Exchanges

We hope you love your Jamu Studio purchase. However, if something isn't quite right, we're here to help.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

To help us assess the issue, please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the product and packaging

Once reviewed, we will arrange an appropriate resolution, which may include:

  • A replacement

  • An exchange

  • Store credit

  • A refund

Change of Mind

Due to the handmade and limited-edition nature of many of our products, we do not currently offer returns or exchanges for change-of-mind purchases.

We kindly encourage customers to review product descriptions, colours, measurements, and product details carefully before placing an order.

Personalised & Custom Orders

Products that have been personalised or custom-made specifically for you cannot be returned or exchanged unless they arrive damaged, faulty, or incorrect.

 

 

Handmade Products

Every Jamu Studio piece is unique.

As many of our products are handcrafted, slight variations in:

  • Colour

  • Texture

  • Embroidery

  • Bead placement

  • Pattern details

  • Finish

are a natural part of the making process and are not considered defects.

These variations are part of what makes each piece special.

 

 

Contact Us

If you have any questions regarding your order, delivery, or returns, please contact us:

Jamu Studio
📧 info@jamustudiostore.com

 

 

 

 

Shipping & Returns (United Kingdom)

At Jamu Studio, every piece is thoughtfully handcrafted and many of our designs are made-to-order, personalised, or produced in small batches. We take great pride in our craftsmanship and appreciate your support of independent, handmade design.

 

 

Shipping

Order Processing

Orders are typically processed within 3–5 business days.

During collection launches, promotional periods, or seasonal peaks, processing times may be slightly longer.

UK Delivery

Estimated delivery times:

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–2 business days (where available)

Delivery estimates begin once your order has been dispatched.

Order Tracking

Tracking information will be sent via email once your order has been shipped.

Delivery Information

Please ensure your delivery details are accurate before placing your order.

Jamu Studio cannot be held responsible for delays resulting from:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect delivery information provided by the customer

If a parcel is returned due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, additional shipping charges may apply before the parcel can be resent.

 

 

Returns & Cancellations

Handmade, Made-to-Order & Personalised Products

Many Jamu Studio pieces are handcrafted, made-to-order, personalised, or created in limited quantities.

Because these products are often made specifically for each customer, we are unable to accept returns, exchanges, or cancellations for:

  • Handmade products

  • Made-to-order items

  • Personalised products

  • Custom-made designs

  • Products produced to a customer's specification

We kindly ask customers to carefully review product descriptions, colours, measurements, and personalisation details before completing their purchase.

Faulty, Damaged or Incorrect Items

We take great pride in the quality of our craftsmanship. If your order arrives damaged, faulty, or incorrect, please contact us within 14 days of receiving your order.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

Once reviewed, we may offer: