Shipping & Returns

Showing information for customers in the United Kingdom. Shopping from Pakistan? Change your country at the top of the page.

At Jamu Studio, every piece is thoughtfully handcrafted and many of our designs are made-to-order, personalised, or produced in small batches. We take great pride in our craftsmanship and appreciate your support of independent, handmade design.

Order Processing

Orders are typically processed within 3–5 business days.

During collection launches, promotional periods, or seasonal peaks, processing times may be slightly longer.

UK Delivery

Estimated delivery times:

Standard delivery: £4.99, 2–4 business days. Free on orders of £75 or more.
Express delivery: £6.99, 1–2 business days

Delivery estimates begin once your order has been dispatched.

Order Tracking

Tracking information will be sent via email once your order has been shipped.

Delivery Information

Please ensure your delivery details are accurate before placing your order.

Jamu Studio cannot be held responsible for delays resulting from:

Courier service disruptions
Severe weather conditions
Public holidays
Incorrect delivery information provided by the customer

If a parcel is returned due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, additional shipping charges may apply before the parcel can be resent.

Returns & Cancellations

Changed your mind? You can cancel your order within 14 days of receiving it and send it back unused, with its original packaging where possible. Return postage is paid by you, and we refund the item price plus standard delivery. Bespoke pieces made to your own design can’t be returned unless they’re faulty. Full details are in our Refund Policy.

Faulty, Damaged or Incorrect Items

We take great pride in the quality of our craftsmanship. If your order arrives damaged, faulty, or incorrect, please contact us as soon as you can. Within 30 days of delivery you’re entitled to a full refund.

Please include:

Your order number
A description of the issue
Clear photographs of the item

Once reviewed, we may offer:

A replacement
A repair
An exchange
A refund

where appropriate.

Your Statutory Rights

Nothing within this policy affects your statutory rights under UK consumer law.

Products that are faulty, damaged, not as described, or not fit for purpose remain eligible for an appropriate remedy in accordance with your legal rights.

Handmade Products

Every Jamu Studio piece is handcrafted, meaning no two pieces are exactly alike.

Minor variations in:

Colour
Texture
Embellishment placement
Bead placement
Pattern
Finish

are an intrinsic part of handmade craftsmanship and are not considered faults or defects.

These variations contribute to the individuality and character of each piece.

Contact Us

If you have any questions regarding your order, delivery, or returns, please get in touch:

Email: info@jamustudio.com

We aim to respond to all enquiries within 1–2 business days and are always happy to help.

Showing information for customers in Pakistan. Shopping from the UK? Change your country at the top of the page.

At Jamu Studio, every order is thoughtfully handcrafted and carefully packaged. Many of our pieces are made in small batches, with attention to detail and craftsmanship at every stage.

Order Processing

Orders are typically processed within 3–7 business days.

During collection launches, promotional periods, or busy seasons, processing times may be slightly longer. If there is a significant delay, we will do our best to keep you updated.

Delivery Within Pakistan

Courier delivery: Rs 250, 3–7 business days. Free on orders of Rs 15,000 or more.

Pakistan orders are made and sent from our studio in Punjab.

Please note that delivery times are estimates and may occasionally vary due to courier delays, public holidays, weather conditions, or circumstances beyond our control.

Order Tracking

Tracking details will be shared once your order has been dispatched, where available.

Delivery Information

Please ensure that all shipping information is accurate at the time of purchase.

Jamu Studio cannot be held responsible for delays or unsuccessful deliveries resulting from:

Incorrect delivery information
Recipient unavailability
Failed delivery attempts
Courier-related delays beyond our control

If an order is returned to us due to incorrect delivery information or repeated failed delivery attempts, additional shipping charges may apply before the parcel can be resent.

Returns & Exchanges

We hope you love your Jamu Studio purchase. However, if something isn't quite right, we're here to help.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

To help us assess the issue, please include:

Your order number
A brief description of the issue
Clear photographs of the product and packaging

Once reviewed, we will arrange an appropriate resolution, which may include:

A replacement
An exchange
Store credit
A refund

Change of Mind

Due to the handmade and limited-edition nature of many of our products, we do not currently offer returns or exchanges for change-of-mind purchases.

We kindly encourage customers to review product descriptions, colours, measurements, and product details carefully before placing an order.

Personalised & Custom Orders

Products that have been personalised or custom-made specifically for you cannot be returned or exchanged unless they arrive damaged, faulty, or incorrect.